Daily Upload Limit Reached
The upper processing limit our system can reliably handle per day is approximately 100 DNA data files. Recent threefold surges in customer volume have substantially exceeded this amount, thereby increasing the processing time.
To expedite the processing time, the daily file upload limit has been restricted to 70 files per day. This means the ability to purchase the report and upload files will be stopped each day once this limit is reached.
The term 'day' being defined as 12am-12pm Eastern Standard Time (UTC-05:00).
Unfortunately, this is necessary at the present time to keep the processing time within the 1-15 business day range. For any questions, please contact us at Admin@EthnoGene.com or for a more immediate answer please visit the FAQ section which has answers to the most common customer questions.